Privacy Policy

1. Information We Collect

Depending on how you interact with us, we may collect the following information:

Information you provide directly

This may include:

• Name
• Business or company name
• Job title or designation
• Email address
• Telephone or mobile number
• Business address
• Country or location
• Information provided through contact or enquiry forms
• Information relating to the services you are interested in
• Information contained in communications with us
• Information required to provide accounting, bookkeeping, financial, advisory, or related services

Where necessary for providing professional services, clients may also provide financial, accounting, transactional, tax, operational, or business information. Such information is handled in accordance with the applicable client engagement terms and confidentiality obligations.

Information collected automatically

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited
• Date and time of visits
• Referring website
• Website usage and interaction information

We may use cookies and similar technologies for website functionality, analytics, security, and performance.

2. How We Use Information

We may use information collected to:

• Respond to enquiries and requests.
• Communicate with prospective and existing clients.
• Provide accounting, bookkeeping, financial, advisory, and related services.
• Prepare proposals, quotations, and engagement documentation.
• Manage client relationships.
• Process payments and invoices.
• Improve our services, website, and internal processes.
• Maintain business and accounting records.
• Comply with applicable legal, regulatory, tax, and professional obligations.
• Detect, prevent, and address security issues or misuse.
• Send service-related communications.
• Send marketing communications where permitted and, where required, with your consent.

We do not use personal information for purposes that are incompatible with the purpose for which it was collected unless permitted or required by applicable law.

3. Legal Basis for Processing

Where applicable, we process personal information on one or more of the following bases:

• Performance of a contract or engagement.
• Taking steps at your request before entering into a contract.
• Compliance with legal or regulatory obligations.
• Our legitimate business interests, provided such interests do not override applicable privacy rights.
• Consent, where consent is required.

4. Sharing of Information

We do not sell personal information.

We may share information with trusted third parties where reasonably necessary to operate our business or provide services. These may include:

• Cloud accounting and financial software providers.
• Cloud storage and document management providers.
• Communication and email service providers.
• Payment processors and financial institutions.
• Website hosting and technology providers.
• Professional advisers, auditors, or legal advisers.
• Government, regulatory, tax, or law-enforcement authorities where required.
• Other service providers engaged to support our business, subject to appropriate confidentiality and security requirements.

Where we process information on behalf of a client, our processing may also be governed by the applicable client agreement, engagement letter, or data-processing terms.

5. International Data Transfers

Because Zionexa may provide services to clients located in different countries, information may be processed or stored in countries other than the country in which you are located.

Where applicable, we take reasonable steps to ensure that international transfers are carried out in accordance with applicable privacy and data-protection requirements.

6. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, or destruction.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including to:

• Provide services.
• Maintain business and financial records.
• Meet contractual obligations.
• Comply with legal, tax, regulatory, and professional requirements.
• Resolve disputes.
• Enforce agreements.

The retention period may vary depending on the nature of the information and the applicable legal requirements.

8. Your Privacy Rights

Depending on your location and applicable law, you may have rights relating to your personal information, which may include:

• Requesting access to personal information we hold about you.
• Requesting correction of inaccurate information.
• Requesting deletion of information in certain circumstances.
• Requesting restriction of processing.
• Objecting to certain processing.
• Requesting portability of certain information.
• Withdrawing consent where processing is based on consent.
• Opting out of certain marketing communications.

These rights may be subject to applicable legal limitations and exceptions.

9. Marketing Communications

Where permitted by applicable law, we may send information about our services, insights, or business updates.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

10. Cookies

Our website may use cookies and similar technologies to provide essential functionality, understand website usage, and improve user experience.

Where required by applicable law, we will request consent before placing non-essential cookies.

11. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

12. Children’s Privacy

Our services and website are intended for businesses and adults. We do not knowingly collect personal information from children where prohibited by applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or privacy practices.

The updated version will be published on this page with a revised “Last Updated” date.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise applicable privacy rights, please contact us through the contact details provided on our website.

Zionexa Consulting Services

India

Email: info@zionexaconsulting.com

Website: zionexaconsulting.com